4) Define globalization, outsourcing, and virtual teams and describe how these trends are changing IT project management.

• Globalization – Having team members or other organizations outside the host country. Also known as Off-shoring. 

•  Outsourcing – Having individual tasks or functions perform by an organization external to the organization.

• Virtual Teams – Individuals working outside the regular office, usually an office is not required for the person.

Trends  - More organizations are using organizations, departments and individuals outside the organization’s host country or outside the corporate offices. Some organizations use other organizations and sites outside their home country to provide 24/7 support and even Research and development functions. Several organizations have outsourced their Customer support center to reduce organizational cost while still providing needed services to their customers. Some organizations use virtual teams to augment their work force by having persons outside their corporate office including global locations, thus allowing them to hire resources that they would not have been available in the organization’s local area, especially high-end resources. All these effort reduce the organizations’ cost while providing a pool of workers, and ultimately add value to their customers.


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